contact us

Use the form on the right to contact us.

 

         

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

You can set your address, phone number, email and site description in the settings tab.
Link to read me page with more information.

General Information

General Information

Types of art we accept:

Vector* and Raster

Vector* Artwork Requirements: File formats include AI (Illustrator), PDF and EPS. Please create outlines on all text, embed all imagery and provide PMS colors if applicable.

Raster Artwork Requirements: File formats include PDF, PSD, PNG, JPEG. All raster artwork must be at least 300 dpi/ppi at imprint size or larger. Please include PMS colors if applicable. 

*Vector is the preferred file format

Submitting Orders: Please send purchase orders to sales@hyproline.com. All orders must be confirmed by fax or email. If your do not receive an order acknowledgment within 24 hours after the order was sent please call to verify the order was received. Be sure to define the quantity, colors, imprint instructions, attachment options, shipping and handling instructions and event date, and ensure that you enclose the applicable digital artwork your order.

Submitting Art: Please send art files to art@hyproline.com. Free digital proofs will emailed for approval.

Free Setup: Items offered with "Free Setup" include imprint, color matching, and digital proofs.

Fonts: Please provide fonts for factory production to ensure the correct font is used. The best way to ensure this, is to create outlines on all text in vector files or providing the font file with art submission. 

Discrepancies: We are not responsible for any discrepancies after an order been confirmed and the digital proof has been approved.

Modifications to an Order: No order may be modified or cancelled once the proof has been approved and production has started.

Other Services: Assembly of lanyards and ID badges is available. Please contact our customer service department for pricing.

Product Warranty: All items are warranted against defects in material and workmanship for a period of one year from date of shipment. In the event of a breach of warranty, buyer's are able to return of the item for repair or replacement. Hyproline disclaims all other warranties, express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, warranties arising for course detailing or usage trade, and warranties of non-infringement.

General Disclaimers: Hyproline cannot be liable for delays in delivery or product availability due to Customs, shipping, or natural disasters. Hyproline reserves the right to make slight spec changes to enhance product quality or performance. 

Examples of our imprinted products showing logos within our website, printed, or online catalogs serve as examples of our imprinted techniques and are not presented for resale and nor are they to be interpreted as product or brand name endorsements by or for the trademark owner(s).

Breakaway release sold as BA1 and BA2 for lanyards are not sold as safety equipment nor are they intended for such reason. These items allow easy attachment by the user only. We strongly advise and believe that nothing should be worn around the neck close to the machinery or equipment or in any situation when entanglement could cause injury or death.

Force Majeure: Neither party is responsible for any failure to perform its obligations under this contract, if it is prevented or delayed in performing those obligations by an event of force majeure.

Shortages: All claims for shortages must be make within 7 days of receipt of an order. 

Adjustments: Complaints must be registered within 15 days after receipt of merchandise. Full order must be returned in original packaging. Authorization must be given first by means of a Return of Goods (ROG) number for return merchandise.

Cancellation Charge: Any orders cancelled will be billed for work we have already completed.

Samples: There is no charge for random samples of products. All random samples will be sent out via USPS or by UPS by providing for UPS shipper account number.

Special Packaging: We can provide customized packaging on all products. Please advise your requirements and we will advise if there is any charge for special packaging. 

Pricing: Due to volatility of raw material prices and instability of current market conditions, we reserve the right to modify products, change materials, and change prices without prior notification. Please call or view our website for current product pricing.

Returns: Imprinted items cannot be returned. Stock items may be returned within 60 days and will subject to a restocking free of 15% plus applicable freight charges.

Normal Production Times: Production lead time starts after proof approval. Each product has clearly defined lead times posted on each product page along with specific information pertaining to that product. There is no charge for rush service; all orders enter the production list in the order in which approval is received.

Digital Proofs: All proofs are virtual once you order is placed and are always free. A preproduction sample can be made for the cost of $75.00 plus shipping and takes normal production times for the sample to be made.

Terms: We do not offer terms. Full payment on all orders is due in advance of shipping. On large orders, payment will be half payment on approval, balance prior to shipping. Once approval has been received on custom orders,  you will be invoiced and will then generally have 10-14 days to make payment. No orders will be released to shipping unless paid in full. We accept most major credit cards and business checks.

Country of Origin: All items manufactured must bear a country fo origin marking in accordance with US Customs regulations. Certain circumstances require an origin sticker be placed on the product. Many items offered by Hyproline are manufactured in China.

Standard Terms and Conditions: Placement and acceptance of order by parties shall constitute agreement and disputes shall be resolved in Florida, under Florida law.

Trademarks & Copyrights: All copyright items require permission from copyright holder before production can begin. We do not assume any liability for any copyright or trademark infringements.

Split shipments going to more than one location will be charged $15.00 per additional location.